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The original item was published from 11/22/2021 11:40:41 AM to 12/5/2021 12:00:00 AM.

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Kudos to the City

Posted on: November 22, 2021

[ARCHIVED] Kudos to Susan Beardsley, Sr. Office Assistant, Utilities

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To:  Susan Beardsley, Sr. Office Assistant, Utilities

From:  Mike Cook, Las Cruces Resident

I want to pass on my compliments for the service I received yesterday from Susan Beardsley, who is an office assistant senior in the city Utilities/Solid Waste Department.

My garbage didn’t get picked up yesterday morning as I was expecting, so I sent the Solid Waste Department an email about 4 p.m. yesterday. Ms. Beardsley answered within an hour, showed me a photo the trash truck driver had taken near my house and said she would report my problem to her supervisor. We traded three emails, I think, and she was still answering me well after 5:30 p.m.

Ms. Beardsley was prompt, professional and courteous, and she dealt with my problem.

I am very grateful for her outstanding service.

Mike

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