To: Susan Beardsley, Sr. Office Assistant, Utilities
From: Mike Cook, Las Cruces Resident
I want to pass on my compliments for the service I received yesterday from Susan Beardsley, who is an office assistant senior in the city Utilities/Solid Waste Department.
My garbage didn’t get picked up yesterday morning as I was expecting, so I sent the Solid Waste Department an email about 4 p.m. yesterday. Ms. Beardsley answered within an hour, showed me a photo the trash truck driver had taken near my house and said she would report my problem to her supervisor. We traded three emails, I think, and she was still answering me well after 5:30 p.m.
Ms. Beardsley was prompt, professional and courteous, and she dealt with my problem.
I am very grateful for her outstanding service.