Americans with Disabilities Act (ADA) Information

RoadRunner Transit - Where Ever You Go, Ride a RoadRunner

Fixed Route Service

RoadRUNNER Transit’s fixed-route service is accessible to persons with disabilities. Buses are equipped with wheelchair lifts or ramps that enable persons in wheelchairs or persons who cannot navigate steps to ride the bus. Buses have priority seating for seniors and persons with disabilities. Operators are trained to assist riders to use lifts and ramps, secure wheelchairs, provide information on destinations served, and announce stops, including any stop you request.

ADA Dial-a-Ride

RoadRUNNER Transit provides ADA paratransit service for persons whose disability prevents them using the fixed route service. The service operates the same days and hours within 0.75 of a mile of fixed routes and to all points within the city limits. View more information about Dial-a-Ride and get an application (PDF).

Other Accessibility Policies

You may travel with your respirator, concentrator, and portable oxygen. Service animals are welcome on board buses and vans and in our facilities. The service animals must always be kept under the control of the passenger. Public information is available in alternative formats upon request.

Reasonable Modifications

Passengers with disabilities may request modifications to current service procedures to access the service. To make a request, please call us at 575-541-2500 (for fixed route service) or 575-541-2777 (for Dial-a-Ride service) or email Transit Services. Please submit requests at least the day before the trip. RoadRunner Transit will not charge additional fees for passengers requiring reasonable modifications.

Complaint Procedure

If you have a complaint about the accessibility of our transit system or service, or believe you have been discriminated against because of your disability, you can file a complaint. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident. If you are unable to complete a written complaint due to a disability or if information is needed in another language, we can assist you. Please call us at 575-541-2500 or email Transit Services.